Privacy Policy

Last updated: 6 August 2026

1. About this privacy policy

This privacy policy explains how Entrée Steakhouse collects, uses, stores and protects personal information when you:

• Visit our website.
• Make or request a table reservation.
• Contact us by telephone, email, social media or through our website.
• Make a general, press or business enquiry.
• Apply for a job with us.
• Subscribe to marketing communications.
• Otherwise interact with our restaurant or services.

For data protection purposes, the data controller is:

[Insert registered company name, if different] trading as Entrée Steakhouse
156–158 Stratford Road
Shirley
Solihull
B90 3BD

Email: info@entreesteakhouse.co.uk
Telephone: 01564 660833

In this policy, “Entrée Steakhouse”, “we”, “us” and “our” refer to the organisation responsible for deciding how and why your personal information is used.

2. Personal information we collect

The information we collect depends on how you interact with us.

Table reservations

When you request or make a reservation, we may collect:

• Your title or prefix.
• Your first name and last name.
• Your telephone number.
• Your email address.
• Your requested booking date and time.
• The number of guests.
• Your booking preferences.
• Special requests.
• Information included in the additional notes section.

Please do not include unnecessary confidential or sensitive information in the additional notes section.

Dietary, allergy and accessibility information

You may choose to provide information about allergies, dietary requirements, disabilities or accessibility needs so that we can prepare for your visit.

Some of this information may be treated as health information or other special category personal data. We will only use it where necessary to respond to your request and, where required, with your explicit consent.

Enquiries and correspondence

When you contact us, we may collect:

• Your name.
• Your email address.
• Your telephone number.
• The contents of your message.
• Records of our correspondence.
• Any other information you choose to provide.

Recruitment information

When you apply for a position, we may collect:

• Your name and contact information.
• Your CV and covering letter.
• Your employment history.
• Your qualifications and experience.
• References.
• Right-to-work information.
• Other information relevant to your application.

We recommend that you do not include unnecessary sensitive information in your CV.

Payment and transaction information

Where a deposit, advance payment, refund or other payment is required, we may collect transaction information such as:

• The amount paid.
• The payment date.
• Your booking reference.
• The payment status.
• Limited payment-card information supplied by our payment provider.

Full payment-card details are normally processed directly by the payment provider and are not stored by us.

Website and technical information

When you visit our website, certain information may be collected automatically, including:

• Your IP address.
• Your browser type and version.
• Your device type.
• Your operating system.
• Your approximate location.
• The website that referred you to us.
• The pages you visit.
• The date and time of your visit.
• Website interaction information.
• Cookie identifiers and preferences.

We may collect this information using server logs, cookies, analytics tools and similar technologies.

Marketing preferences

Where you agree to receive marketing, we may record:

• Your contact details.
• The date and method of your consent.
• The communications sent to you.
• Whether you opened or interacted with a communication.
• Your unsubscribe or communication preferences.

3. How we collect your information

We may collect personal information:

• Directly from you when you complete a booking form.
• When you contact us by telephone, email, social media or in person.
• When you apply for a job.
• When you make a payment.
• Automatically when you use our website.
• Through our website, email, hosting, analytics or reservation service providers.
• From publicly available sources where appropriate.

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Managing reservations

We use reservation information to:

• Process and confirm booking requests.
• Contact you about your reservation.
• Manage changes or cancellations.
• Prepare for your visit.
• Manage restaurant capacity.
• Provide the requested service.

Our lawful basis is that the processing is necessary to take steps at your request before providing a service or to perform our agreement with you.

Responding to enquiries

We use your information to respond to general, press, business and customer-service enquiries.

Our lawful basis is our legitimate interest in communicating with customers and operating our restaurant. Where your enquiry relates to a booking or service, the processing may also be necessary to take steps at your request before entering into an agreement.

Dietary, allergy and accessibility requests

Where you voluntarily provide health-related information, we use it only to understand and accommodate your dietary, allergy or accessibility requirements.

Our lawful basis is your consent and, where the information is special category personal data, your explicit consent. You may withdraw your consent, although this may affect our ability to accommodate a particular request safely.

In an emergency, information may also be used where necessary to protect someone’s vital interests.

Processing payments

We may use transaction information to:

• Take deposits or payments.
• Issue refunds.
• Prevent fraudulent transactions.
• Maintain financial records.
• Resolve payment disputes.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in preventing fraud and managing our finances.

Recruitment

We use applicant information to:

• Assess applications.
• Communicate with applicants.
• Arrange interviews.
• Verify qualifications and experience.
• Obtain references.
• Confirm the right to work in the UK.
• Make recruitment decisions.

Our lawful bases include taking steps before entering into an employment contract, compliance with employment-related legal obligations and our legitimate interest in recruiting suitable staff.

Website operation, security and improvement

We may use technical information to:

• Operate and maintain our website.
• Identify technical problems.
• Prevent misuse, fraud and cyberattacks.
• Analyse website performance.
• Understand how visitors use our website.
• Improve our services and website content.

Strictly necessary processing is based on our legitimate interests in operating a secure and effective website.

Non-essential analytics, advertising or tracking technologies will only be used where the appropriate consent has been provided.

Marketing

Where you have agreed to receive marketing communications, we may use your contact information to send restaurant news, events, promotions and offers.

Our lawful basis is normally your consent. You can unsubscribe at any time by following the instructions in the communication or contacting us.

We will not sell your personal information to third parties for their own marketing purposes.

Legal and regulatory purposes

We may process personal information where necessary to:

• Comply with tax, accounting, licensing or other legal obligations.
• Respond to lawful requests from regulators or public authorities.
• Establish, exercise or defend legal claims.
• Enforce our terms and policies.
• Protect the rights, safety and property of our customers, staff and business.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Make the website work correctly.
• Remember your cookie choices.
• Protect the website from security threats.
• Understand website traffic and performance.
• Support embedded content.
• Measure advertising or marketing performance.

Strictly necessary cookies may be used without consent where they are required to provide the website or a service requested by you.

Analytics, advertising and other non-essential cookies should only be activated after you have provided consent through the website’s cookie controls.

You can change or withdraw your cookie choices through the website’s cookie settings. Further information may be provided in a separate Cookie Policy.

6. Sharing personal information

We may share personal information with trusted organisations that help us operate our restaurant and website, including:

• Website hosting and technical-support providers.
• Website developers and maintenance providers.
• Reservation and online-form providers.
• Email and communication providers.
• Payment processors.
• Analytics and cookie-management providers.
• Accountants, solicitors, insurers and professional advisers.
• Recruitment and reference-checking providers.
• Law-enforcement agencies, regulators and public authorities where legally required.
• A purchaser, investor or adviser involved in a sale, restructure or transfer of the business.

These organisations may only use personal information for the relevant service, legal obligation or authorised purpose.

We do not sell or rent personal information.

7. International data transfers

Some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate safeguard is in place. This may include:

• Transferring information to a country covered by UK adequacy regulations.
• Using an approved International Data Transfer Agreement.
• Using the UK Addendum to approved standard contractual clauses.
• Relying on another legally permitted transfer mechanism.

8. How long we retain personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

• Reservation information: normally up to 24 months after the booking or last customer contact.
• General enquiries: normally up to 24 months after the enquiry has been resolved.
• Dietary or allergy information: normally deleted or anonymised once it is no longer required for the relevant booking, unless it forms part of an incident or legal record.
• Financial and transaction records: normally up to six years where required for accounting, tax or legal purposes.
• Unsuccessful job applications: normally up to six months after the recruitment process ends, unless the applicant agrees to a longer period.
• Successful applicant records: retained in accordance with our employee privacy and record-retention procedures.
• Marketing information: until consent is withdrawn, the person unsubscribes or the information is no longer required.
• Website security logs: retained for a limited period appropriate to website security and troubleshooting.

Information may be retained for longer where necessary to meet a legal obligation, investigate a complaint, resolve a dispute or establish, exercise or defend a legal claim.

9. How we protect personal information

We use reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

Access to personal information is limited to staff, contractors and service providers who require it for an authorised business purpose.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used.
• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Request the transfer of certain information in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exemptions.

To exercise a right, contact us using the details at the end of this policy. We may need to request information to confirm your identity before completing your request.

You will not normally be charged for exercising your rights. However, a reasonable fee may be charged, or a request may be refused, where legally permitted and the request is manifestly unfounded or excessive.

11. Complaints

Please contact us first if you have a concern about how we have handled your personal information so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Website: https://ico.org.uk/

12. Children’s information

Our online reservation and enquiry services are intended to be used by adults.

We do not knowingly request personal information directly from children through our website. An adult making a family reservation should provide only the information reasonably necessary to manage the booking.

13. Third-party websites and social media

Our website may contain links to social-media platforms, maps, booking services or other third-party websites.

Those organisations operate under their own privacy policies. We are not responsible for the privacy practices, security or content of third-party websites.

Interacting with embedded content or social-media features may allow the relevant provider to collect information about your device and website activity, subject to your cookie choices and the provider’s own policies.

14. Automated decision-making

We do not currently make decisions that produce legal or similarly significant effects using solely automated processing of website visitors or restaurant customers.

15. Changes to this privacy policy

We may update this policy when our services, website, technology, service providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

16. Contact us

For questions about this policy, to exercise your data-protection rights or to make a privacy complaint, contact:

Entrée Steakhouse
156–158 Stratford Road
Shirley
Solihull
B90 3BD

Email: info@entreesteakhouse.co.uk
Telephone: 01564 660833